We are so confident that you and your cat will love CatSpot Litter that we are offering a money-back guarantee. Before issuing a refund, we’d like to hear from you first. Please call so we can assist you. We want you to be completely happy with your purchase. If you have any questions, concerns, or problems, please contact customer service at 1-844-624-3125.In the event, however, that you decide your purchase was not the right decision, we want to make things right. Within 30 days of purchase, CatSpot Litter will provide a full refund. Simply contact us via customer service and let us know you’d like a refund. No refunds are provided more than 30 days following your purchase. Refund limit is 2 bags per household.