We are so confident that you and your cat will love CatSpot Litter that we are offering a money-back guarantee. Before issuing a refund, we’d like to hear from you first. Please call so we can assist you. We want you to be completely happy with your purchase. If you have any questions, concerns, or problems, please contact customer service at 1-844-624-3125. In the event, however, that you decide your purchase was not the right decision, we want to make things right. Within 60 days of your first purchase, CatSpot Litter will provide a full refund minus a flat rate of $5.00 per bag for processing and handling. Simply contact us via customer service and let us know you’d like a refund. No refunds are provided more than 60 days following your first purchase. Refunds are only offered on the very first purchase (whether it's one-time or subscription). Refund limit is 2 bags per household. This policy applies to new purchases on or after July, 7, 2017.